1. Introduction
Heaven VIP (“we”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your information when you use our services.

2. Scope
This policy applies to all users (“you”) accessing Heaven VIP through our website, mobile app, WhatsApp, or any other communication channel.

3. Consent
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our services immediately.

4. Data Collection
We may collect the following information:

(a) Personal Information: Name, gender, date of birth, etc.
(b) Contact Information: Phone number, email address, address, etc.
(c) Booking Details: Selected services, date, time, etc.
(d) Payment Information: Credit/debit card details – securely encrypted.
(e) Communication Records: WhatsApp messages, emails, calls, etc.
(f) Location Data: We may collect your geographical location when using our services to facilitate service delivery or booking locations.

5. Use of Information
We may use your information to:

(a) Confirm and manage your bookings.
(b) Process payments securely.
(c) Send booking confirmations and updates.
(d) Provide customer support.
(e) Improve our services and user experience.
(f) Send special offers or updates (with your consent).

6. Sharing of Information
We may share your information only with:

(a) Our beauty professionals to fulfill the booking.
(b) Trusted service providers (such as payment processors and hosting services).
(c) Legal authorities if required by law.

7. Data Protection
We implement strict security measures, including TLS/SSL encryption, to protect your personal data from unauthorized access, misuse, or disclosure. We comply with local data protection laws and regulations in the UAE.

8. User Rights
You have the right to:

(a) Access and correct or update your personal information.
(b) Request the deletion of your personal data.
(c) Withdraw your consent at any time by contacting us at: info@heaven-vip.com

9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be communicated via our website or app.