1. Introduction
Heaven VIP (“Heaven VIP”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.


2. Scope

This policy applies to all users (“you”, “your”) who access Heaven VIP through our website, mobile application, WhatsApp, or any other communication channel.


3. Consent

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our services immediately.


4. Data Collection

We may collect the following types of information:

(a) Personal details (name, gender, etc.)

(b) Contact information (phone number, email, address, etc.)

(c) Booking details (chosen services, date, time, etc.)

(d) Payment information (credit/debit card details – encrypted)

(e) Communication history (WhatsApp, email, chat messages)


5. Use of Information

Your information may be used to:

(a) Confirm and manage your bookings

(b) Process payments securely

(c) Send booking confirmations and updates

(d) Provide customer support

(e) Improve our services and user experience

(f) Send special offers, promotions, or updates (with your consent)

6. Sharing of Information

We may share your information only with:

(a) Our professional beauty technicians to complete your booking

(b) Trusted third-party providers (e.g., payment processors, hosting services)

(c) Authorities, if required by law


7. Data Protection

We implement strict security measures, including encryption (TLS/SSL), to protect your personal data from unauthorized access, misuse, or disclosure.


8. User Rights

You have the right to:

(a) Access, correct, or update your personal data

(b) Request deletion of your personal data

(c) Withdraw consent at any time by contacting us at info@heaven-vip.com


9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be communicated through our website or app.